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Creating an effective intranet – Key steps for successful internal communication


An intranet is an online platform that enables internal communication and collaboration within an organization. Creating an effective intranet is critical to improving communication, sharing information, and increasing productivity and collaboration among employees. In this blog we will explore the key steps to successfully setting up and managing an intranet and how to take advantage of it for better internal communication.

Define goals and needs

Before starting to set up an intranet, it is important to determine the goals and needs of the organization. Consider which information, tools and functionalities are essential for internal communication and collaboration. Identify the main goals, such as improving communication, easy access to documents, collaborative work or event notification. Defining your goals will help you choose the right functionality and design the intranet that will be most effective for your organization.

User-friendly design

Intranet design should be user-friendly, intuitive and easy to use. Consider a clear and consistent navigation system that allows you to find information quickly. Provide easy access to important documents, notifications and tools. Use clear and attractive visuals that will attract users’ attention. Also consider mobile-friendliness as it allows access to the intranet from mobile devices as well.

Communication tools and functionalities

The intranet should include various communication tools and functionalities that encourage collaboration and the exchange of information between employees. This may include live chat, forum, blog, shared calendars, announcements, newsletters, internal news and other forms of communication. You can also include tools for collaborative work, such as shared documents, project management, file sharing tools, and the like. Adapt communication tools to the needs and goals of the organization.

Content and Information

The intranet should contain relevant and up-to-date content and important information for employees. Provide a clear structure and organization of content to make finding information quick and easy. Regularly update the content, remove outdated information and add new ones. Also consider different categories or sections so that employees can quickly find the specific information they are looking for. Also, encourage employees to contribute to the content of the intranet, for example by posting articles, news or useful resources.

Training and support

Provide adequate training and support to employees in using the intranet. Organize trainings, workshops or prepare user guides that clearly describe the functionalities and use of the intranet. Also, provide accessible technical support to help employees with any problems or questions they may have. This will encourage employees to actively use the intranet and take full advantage of its advantages.

Regular maintenance and improvements

An intranet requires regular maintenance, updating and improvements. Track employee feedback and verify that the intranet is meeting their needs. Update software and security measures, improve functionality and fix potential bugs. Regularly monitor intranet usage analytics to gain insight into performance and user experience, and adjust the intranet based on the organization’s needs.

Establishing an effective intranet is key to improving internal communication and collaboration within an organization. With properly defined goals, user-friendly design, communication tools, appropriate content, training and support, and regular maintenance, you will create an intranet that will enable effective internal communication, information exchange, and collaborative work among employees. By using the intranet correctly, you will increase the productivity, collaboration and efficiency of the organization, which will contribute to the success and growth of your company.

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